Return Policy
Last Updated:
1. Return Eligibility
We want you to be satisfied with your purchase. You may return unopened, unused products within 30 days of delivery for a full refund.
2. Return Conditions
2.1 Eligible Returns
To be eligible for return, items must:
- Be unopened and in original packaging
- Be returned within 30 days of delivery
- Include original receipt or order confirmation
- Not be damaged or altered
2.2 Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products damaged by customer
- Items returned after 30 days
- Products without proof of purchase
3. Return Process
3.1 Initiating a Return
To initiate a return:
- Contact us at contact@squixelldrexeu.world with your order number
- Provide reason for return
- Wait for return authorization
- Ship item to provided address
3.2 Return Shipping
Return shipping costs are the customer's responsibility unless the product is defective or incorrect item was shipped.
4. Refunds
4.1 Refund Processing
Once we receive and inspect your return:
- Refunds will be processed within 5-10 business days
- Refund will be issued to original payment method
- You will receive email confirmation
4.2 Refund Amount
Refunds include product price only. Original shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We do not offer direct exchanges. To exchange an item, return the original product and place a new order.
6. Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact us immediately at support@squixelldrexeu.world
- Provide photos if applicable
- We will arrange replacement or full refund
- Return shipping will be covered by us
7. Late or Missing Refunds
If you haven't received your refund:
- Check your bank account or payment method
- Contact your bank or payment provider
- Contact us if issue persists
8. Company Information
Company Name: Squixelldrexeu
Address: 6 NE 24th Ave, Portland, OR 97232, United States
Return Email: contact@squixelldrexeu.world
Support Email: support@squixelldrexeu.world
9. Changes to This Policy
We reserve the right to modify this Return Policy. Changes will be effective immediately upon posting. The "Last Updated" date indicates when changes were made.
10. Geographic Restrictions and Shipping
Primary Service Area: United States (Portland, Oregon)
Returns are accepted from customers within our primary service area. International returns may be subject to additional shipping costs and customs regulations. Customers are responsible for compliance with their local return and import regulations.
We reserve the right to refuse returns from jurisdictions where our products may not comply with local regulations or where return shipping would be prohibitively expensive.
11. Google Ads Policy Compliance
Our return policy complies with Google Ads policies for dietary supplements. We maintain transparent return procedures and do not make false claims about return policies or customer satisfaction guarantees that would violate advertising standards.
12. Contact Us
For questions about returns or refunds:
Email: contact@squixelldrexeu.world
Support: support@squixelldrexeu.world
Address: 6 NE 24th Ave, Portland, OR 97232, United States